Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes

Zhao，Xi1,2; Xia，Qihui1,4; Huang，Wei1,3

2020

10.1016/j.im.2020.103265

INFORMATION & MANAGEMENT   Impact Factor & Quartile

0378-7206

Transactional Theory of Stress (TTS) suggests that appraisal and coping processes determine the impacts of stressors. Prior research applies TTS at the technology level, where the presence of information and communication technologies (ICTs) triggers the above-mentioned two processes and technostress creators are appraisals of ICTs. We apply TTS at the application level, where the demand of using ICTs to accomplish work triggers the two processes and technostress creators are characteristics of the demand. Results suggest that technostress creators influence appraisal outcomes inconsistently. Problem- and emotion-focused coping strategies, respectively, mediate the influence of challenge and hindrance appraisal outcomes on ICT-enabled productivity.

Appraisal process Coping process ICT-enabled productivity Technostress

EI

English

Corresponding

20200608124235

Information Dissemination:903.2

SOCIAL SCIENCES, GENERAL

2-s2.0-85078774485

Scopus

1.School of Management,Xi'an Jiaotong University,Xi'an,No. 28, Xianning West Road,710049,China
2.The Key Lab of the Ministry of Education for Process Control & Efficiency Engineering,Xi'an,710049,China
3.College of Business,Southern University of Science and Technology,Shenzhen,No. 1088, Xueyuan Rd., Xili, Nanshan District,518055,China
4.Shaanxi Engineering Research Center of Medicaland Health Big Data,Xi'an,710049,China

Zhao，Xi,Xia，Qihui,Huang，Wei. Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes[J]. INFORMATION & MANAGEMENT,2020,57.

Zhao，Xi,Xia，Qihui,&Huang，Wei.(2020).Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes.INFORMATION & MANAGEMENT,57.

Zhao，Xi,et al."Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes".INFORMATION & MANAGEMENT 57(2020).