Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes
Transactional Theory of Stress (TTS) suggests that appraisal and coping processes determine the impacts of stressors. Prior research applies TTS at the technology level, where the presence of information and communication technologies (ICTs) triggers the above-mentioned two processes and technostress creators are appraisals of ICTs. We apply TTS at the application level, where the demand of using ICTs to accomplish work triggers the two processes and technostress creators are characteristics of the demand. Results suggest that technostress creators influence appraisal outcomes inconsistently. Problem- and emotion-focused coping strategies, respectively, mediate the influence of challenge and hindrance appraisal outcomes on ICT-enabled productivity.
|EI Accession Number|
|ESI Classification Code|
|ESI Research Field|
SOCIAL SCIENCES, GENERAL
Cited Times [WOS]:53
|Document Type||Journal Article|
|Department||School of Business|
1.School of Management,Xi'an Jiaotong University,Xi'an,No. 28, Xianning West Road,710049,China
2.The Key Lab of the Ministry of Education for Process Control & Efficiency Engineering,Xi'an,710049,China
3.College of Business,Southern University of Science and Technology,Shenzhen,No. 1088, Xueyuan Rd., Xili, Nanshan District,518055,China
4.Shaanxi Engineering Research Center of Medicaland Health Big Data,Xi'an,710049,China
|Corresponding Author Affilication||School of Business|
Zhao，Xi,Xia，Qihui,Huang，Wei. Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes[J]. INFORMATION & MANAGEMENT,2020,57.
Zhao，Xi,Xia，Qihui,&Huang，Wei.(2020).Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes.INFORMATION & MANAGEMENT,57.
Zhao，Xi,et al."Impact of technostress on productivity from the theoretical perspective of appraisal and coping processes".INFORMATION & MANAGEMENT 57(2020).
|Files in This Item:||There are no files associated with this item.|
|Recommend this item|
|Export to Endnote|
|Export to Excel|
|Export to Csv|
|Similar articles in Google Scholar|
|Similar articles in Baidu Scholar|
|Similar articles in Bing Scholar|
Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.